With AF24, personalized medical services begin before your clients have even boarded the plane. From pre-departure health information to mid-trip emergency medical care and post-trip health navigation, their well-being is our priority.

• Access to leading medical networks from top healthcare facilities and specialists, University teaching hospitals
• Access to travel health clinics and travel medical exams
• Air evacuation and/or repatriation
• Emergency care coordination and guidance from our in-house medical specialists and nursing staff
• Post-emergency health navigation services and health information packages
• Pre-departure vaccination and advice on illness prevention

With AF24, your clients can leave their worries behind while they travel the world. Our travel assistance concierge services mean never having to worry about lost passports, natural disasters, medical emergencies, or the unexpected again!

• Communication with relatives/consular staff in the event of a medical emergency
• Customized, multilingual web portal for businesses and individuals
• Lost document replacement; travel arrangements
• Multilingual staff comprised of physicians, nurses, health information specialists, and security professionals
• State-of-the-art emergency response centers, staffed 24 hours a day

24/7 access to a team of dedicated security specialists positioned at state-of-the-art operation centers around the world means your clients stay protected wherever they are. Additional safety benefits include security risk assessments, kidnap prevention, and real-time mobile security warnings.

• 24/7 toll-free access to our security operation centers
• Access to comprehensive web-based travel security information
• Close protection teams and protective services
• Phone, mobile, and web travel alert and security warning services for travellers
• Pre-departure security risk assessment
• Professional negotiation and auditing services
• Security and risk management training

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AF24 provides cost containment services through our proprietary network of providers and contractual allowances with services providers, along with access to Preferred Provider Network organizations or other correspondents to secure the best result for our clients and their members. Our services include but are not limited to the following:

• Case management
• Cost monitoring
• Direction to the appropriate provider
• Pre and post-service cost negotiation
• Bill audit review including cost analysis
• Contractual discounts where applicable

The AF24 Network connects our clients with established health networks across Canada, the US and worldwide. Our contractual relationships with hospitals, doctors, air ambulance companies, pharmacies, diagnostic, and other clinical support services ensure patients are receiving appropriate medical attention, thus limiting higher costs associated with unnecessary medical services rendered.

Claims Negotiations has always been our core service offering. It starts with the people behind the product. Our Senior Negotiators each have at least 15 years of claims negotiation experience. Our strategy involves an initial assessment of each claims using industry data. We then focus on costs and not billed charges. Our team is comprised of specialist in both upfront and post care claims. Each negotiation is supported by a signed agreement and we currently average over 50% in savings.

For individuals diagnosed with a critical or life-threatening illness, our Medical Second Opinion program offers a collaborative and comprehensive review of their medical file to ensure that they receive the right diagnosis and the best treatment options. We select physicians from academic medical centers with specific expertise in rare and complex diseases. Treatment recommendations are based on the most current medical research. Trusted information is obtained through a collaborative, peer-to-peer approach.